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Your Position: Home > help article > Online help article > FAQ > F.A.Q
F.A.Q
www.kicksreal.co / 2013-04-02

Faq:
Please read the following frequently asked questions before contacting us. If your question can be answered below, please do not contact us regarding these questions.

1. Q. How do I place and pay for an order?
    A. : Please read the detailts of order procedure in the Shopping Guide. Payments accept for Credit Card or Western Union.

2. Q. Do you accpet credit cards for payment?
    A. Yes, we offer four main credit cards as your payment option, This is one of the fastest ways to process your order. It is done securely through our payment gateway using 128  bit SSL encryption. Your credit card data is not stored on our merchant server and all information will be kept secure and confidential by the bank, so you don’t have to worry about identity theft or misuse of your credit card.

3.  Q. Do you accept money order or checks?
     A. Yes, If credit card if inconvenient for you, please send us the payment through western union. You can place the order and click the payment option "western union", you will be directed to the page with our information for the payment.

5.  Q. Is there any hidden fees or extra charges on your site?
     A. Definitely no. All you paid to us will be on the screen. We do not charge any other than the requested price.

6.  Q. How long does shipping takes?
     A. When you order and pay for your order, we usually ship out it within 48 hours, and you will get it within 7-12 working days.

7.  Q: Which shipping methods do you use?
      A. Orders are shipped via EMS or DHL. Signature is required at delivery.

8.  Q. How much is shipping fee?
      A. It is
$25 usd for shipping by ems and $39.5 usd for DHL .

9.  Q. How can I see the tracking number of my order?
     A.  To check your order status, login your account,You will see your tracking number right beside your order number, Copy and paste the number and track it at http://www.ems.com.cn/english.html Please allow up to two days to update your tracking information on our website.

10.  Q.  Why there is more than one tracking number of my single order.
        A.  This is possible for orders with more than 4 items, we may devide the order for shipments in accordance with order processingd. Thus, you will see more than one tracking number.

11. Q. Does the size run true? 
      A. All our shoes are true to size, We inspect each pair for quality and true size before shipment.

12. Q. Do you have any additional products?
      A. We update our website and products once a week, Please contact us with pictures or link if you are looking for something that we don’t have on our website.

13. Q. What about wholesale?
      A. Wholesale Orders are welcomed. You can please email us at yeezysale@hotmail.com for negotiation of prices.

14. Q:Do you charge any tax?
      A:We do not charge tax cost. Welcome to purchase Best Air Yeezy shoe from our website, enjoy good quality at the same time!

15. Q:What size should I order if I am in between sizes?
      A:If you are hesitating which size will be suitable.welcome to contact.
 

16. Q:How can I know my order is shipped out?
      A:Once your order is sent out, we will inform you to tell you your tracking number via email, which you can track online. Or you can login in your account to check your order status.

 

17. Q:Do you have any wholesale program?
      A:If you order more than 5 pairs, we will give you the wholesale price.Please first send emails to us yeezysale@hotmail.com and we will tell you the details via E-mail.


If you have any other problem about our products,please e-mail service. We will reply to you in 24 hours.

 

 

User Comment

  • Zoeyroze21 ( 2018-03-10 23:14:21 )

    Where is this website from are you in the United States ?

    Administrator:
    NOT in USA,the order will ship by DHL,the deliver time is about a week

  • Anonymous user ( 2017-12-29 11:47:12 )

    do u ship to qatar?

    Administrator:
    sorry not

  • Anonymous user ( 2016-04-26 15:13:44 )

    Why do You dont ship to Germany

    Administrator:
    there has trouble by the customs

  • Anonymous user ( 2016-04-22 22:38:20 )

    Hi, are all the pictures on your site the shoes you sell? Are they pictures taken by you?

    Administrator:
    same as website show

  • Anonymous user ( 2016-04-17 00:09:39 )

    how much is the waiting time before I get the package?

    Administrator:
    usually the deliver time is about in 8-10 days

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